The defining principle of Peak Hospitality is to provide five diamond services and deliver financial results our clients expect at each project undertaken. To accomplish this goal, priority is given to assembling a team that understands and embraces the same philosophy.
Each property is staffed with a keen eye on hiring people with astonishing attitudes. Peak Hospitality is willing to forego experience in exchange for people who have a desire to excel at excellent customer service. Training, incentives, recognition, and transparency of our goals are all integral to our overall goal of delivering that experience.
Great care is taken to hire the right people the first time. Job descriptions, training checklists, and frequently updated employee handbooks are critical to the process of developing our staff. While many companies opt to increase wages after probationary periods, we provide those increases as quickly as new associates meet our position criteria.
All of our properties are encouraged to recognize loyalty and reward that loyalty in various ways including hosting special events during holidays, Super Bowl, and any other event that is of interest to the particular location. Each Manager is required to give their lobby a seasonal feel so a guest’s first impression is less generic. Great emphasis is placed on retaining existing customer base and utilizing the commentary generated by that base to increase our market share.
We cannot survive and flourish if we do not demonstrate an active desire to serve the greater community. Each of our General Managers are asked to get involved with local organizations that are specific to our industry, and to participate in non-industry efforts to improve the community. As a result, we have Managers that sit on industry boards, chamber boards, and non-profit boards.